Shipping policy
Last updated: 14 October 2026
1. Order processing
Orders are prepared and handed to the carrier within 48 working hours (Monday to Friday, excluding French public holidays). You receive a shipping confirmation email with a tracking link as soon as your parcel leaves our warehouse.
2. Carrier and delivery options
We ship with Chronopost. Depending on your country, you can choose at checkout between delivery to your home, delivery to a pick-up point, or express delivery. Available options, prices and estimated delivery times are always displayed at checkout before you pay.
This website does not deliver to Ukraine. Customers in Ukraine can order from our Ukrainian store, skinormil.ua, which is operated and shipped locally.
3. Free pickup delivery
| Destination | Free pickup delivery from |
|---|---|
| France | €40 |
| Belgium, Germany, Luxembourg, Netherlands, Austria, Italy, Spain, Portugal | €45 |
| Czechia, Hungary, Poland, Denmark, Sweden, Ireland, Lithuania, Slovenia, Slovakia | €60 |
| Finland, Estonia, Latvia, Croatia | €70 |
| Switzerland | €80 |
| Other destinations, including Greece, Bulgaria, Romania, Cyprus, Malta, United Kingdom, United States and Canada | Paid delivery; charges shown at checkout |
Thresholds apply to the order amount after discounts. Free delivery applies only to the pickup-point option available at checkout. Home and express delivery remain paid regardless of basket value. Choose your pickup point after payment.
Before the free-pickup threshold is reached, delivery charges depend on the destination, parcel weight and chosen service. The final charge, including applicable VAT, is shown before payment. Amounts above are in euros; where another currency is selected, the store's currency conversion applies.
4. Customs duties and taxes
Within the European Union, prices include VAT and there are no customs fees. For deliveries outside the EU (for example the United Kingdom, Switzerland, the United States or Canada), import duties, local taxes and handling fees may be charged by the destination country. These are payable by the recipient and are not included in our prices.
5. Delivery problems
Please check your parcel on delivery. If it is damaged, opened or incomplete, note your reservations with the carrier and contact us within 3 days at hello@skinormil.com with your order number and photos. If your parcel has not arrived within the estimated time, contact us and we will open an investigation with the carrier.
Please make sure your delivery address is complete and correct. Parcels returned to us because of an incorrect address or not collected from the pick-up point can be re-shipped at your expense.